Hansheet · Packing video guide
End parcel claim disputes
with automatic packing video
A packing video captures the exact packing process at the moment a parcel ships. Zeropacking, recommended by Hansheet, auto-records every packing video and stores it safely in the cloud — so a single tracking number pulls up the right clip instantly. Stop losing time to damage, wrong-shipment and missing-item disputes.
Packing station camera → cloud → search by tracking number
What is a packing video?
A packing video is a recording of the full packing process — an online or parcel seller placing the product in the box and applying the shipping label. Unlike ordinary CCTV, a packing video is stored linked one-to-one with the tracking number, so when a dispute arises you can pull up that exact order's clip instantly.
"The box was empty," "the wrong item arrived," "it was damaged" — these claims are among a seller's biggest costs. A packing video provides objective evidence from the moment of shipping for every one of them.
Why record packing videos automatically?
90% less time spent on disputes
Just send the customer a packing-video link searchable by tracking number, and most claims close immediately.
People forget — the video doesn't
One barcode scan starts and stops the packing video automatically, so nothing is missed even during your busiest shipping hours.
Found in 3 seconds — what CCTV can't do
CCTV is searchable only by time window, but Zeropacking packing videos are indexed by tracking number and surface the right order's clip in about 3 seconds.
Lower return and refund costs
Sellers using packing video report cutting return and refund costs from unjustified claims by 30% or more on average.
How automatic packing video works
- 1
Scan a barcode to start recording
Scan the tracking or order barcode right before shipping and the packing video starts recording automatically.
- 2
Record the packing process in HD
Item inspection, boxing and label application are all captured as an HD packing video.
- 3
Auto-index to the cloud by tracking number
The finished clip is stored in the cloud with its tracking number so anyone can search and share it instantly.
- 4
Send one link when a claim arrives
When a dispute comes up, sending that tracking number's packing-video link by message closes most claims.
Actual packing-video search screen (1200×750 recommended)
Packing video pricing
₩30,000 per packing station per month (excl. VAT) · 17% off on annual billing · 15-day free trial.
Includes 3-month cloud retention, 30GB storage, HD quality and video-link sharing.
Frequently asked questions
What is a packing video?+
A packing video records the packing process of an e-commerce or parcel order right before it ships. It captures which product went into the box, in what condition, all the way to the moment the shipping label is applied — so it works as objective evidence when a customer raises a claim.
Why record packing videos automatically?+
Manual recording is easy to forget, and matching each clip to its tracking number for storage is a burden. An automatic packing-video service starts and stops recording with a single barcode scan, then indexes the clip by tracking number so you find it in about 3 seconds.
How long are packing videos stored?+
Clips are stored securely in the cloud for 3 months by default. If you need longer retention we can arrange it on request, and videos are saved in HD quality.
What kinds of claims can a packing video resolve?+
Missing items, wrong shipments, damage, size or color mismatches, and 'I received an empty box' claims — nearly every type of parcel dispute. Sharing the packing-video link with the customer settles most claims immediately.
Does it integrate with our WMS/OMS?+
Yes. Zeropacking's packing video offers a standard API and barcode interface, integrating with Cafe24, Godomall, in-house WMS and most other systems.
How much does it cost?+
₩30,000 per packing station per month (excl. VAT), with a 17% discount on annual billing. A 15-day free trial lets you decide before paying.
Start using packing video today
From inquiry to going live takes 1–3 days on average. You can also try it first with a free trial — no card required.
- 1
Contact sales
Leave an inquiry and a Zeropacking specialist gets back to you within one business day.
- 2
Free consultation & quote
Get a setup and quote tailored to your number of packing stations and product category.
- 3
Camera setup
Mount the camera over the packing station and connect the barcode scanner — about one day on average.
- 4
Go live
A single barcode scan auto-records the packing video and stores it in the cloud.
The contact link goes to the Zeropacking (zeropacking.com) inquiry form. The free trial starts with no card required.